Effective Date: [Feb 2025]

At Rosemary Oil Australia, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days of receiving the product.
  • The product must be in the same condition as received, with no signs of use or tampering.
  • Items purchased on sale or clearance may not be eligible for returns unless they arrive damaged or defective.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used products due to hygiene and safety reasons.
  • Gift cards and promotional items.
  • Items not purchased directly from https://rosemaryoil.au.

3. How to Initiate a Return

To request a return, follow these steps:

  1. Contact our customer support at [email protected] with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the item back to us at the address provided. Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.
  4. Once received and inspected, we will notify you about the approval or rejection of your return.

4. Refund Process

  • If your return is approved, a refund will be issued to your original payment method within 5-7 business days.
  • If your return is rejected due to non-compliance with our policy, the item will be sent back to you at your expense.
  • Shipping charges (if applicable) are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected] with:

  • Your order number
  • Photos of the damaged or incorrect item

We will provide a replacement or full refund, including shipping costs, at no extra charge.

6. Cancellations

  • Orders can be canceled within 12 hours of placement if they have not yet been shipped.
  • Once an order has been shipped, it cannot be canceled and must be processed as a return.

7. Contact Us

For any questions regarding our Return and Refund Policy, please reach out to us at:

Rosemary Oil Australia
Address: 85 Mulga Rd, Sydney, New South Wales 2223
Phone: (02) 9549 0095
Email: [email protected]